15th annual · Warsaw
CEE Business Services Summit & Awards 2027
Two days of keynotes, workshops and candid conversation for Europe's GBS leaders — closing with the 15th annual CEE Business Services Awards Gala.
Overview
Editor’s note · Europe
Two days.
One sector.
Insights you need.
CEE Business Services Summit & Awards brings together GBS leaders, CFOs, transformation heads and policymakers from across Europe for two days of keynotes, workshops and candid conversations, closing with a black-tie evening Awards honoring the best in the business.
Whether you're scaling a first centre or running a mature multi-country operation, the agenda is built around the decisions GBS leaders are actually facing this year: AI adoption, talent, ESG reporting and where to locate next.
48+
Speakers
19+
Sessions
275+
Attendees
17
Awards
Jury
Speakers
Agenda
03 March 2027
Theme: Transformation & Scale
08:30 – 09:15 Registration Check-in & Welcome Breakfast Badge collection, coffee and networking before the main stage opens.
09:15 – 09:55 Keynote The Next Operating Model for European GBS Opening keynote on where capability centres are headed over the next five years.
Managing Sensitive Transformations in GBS Services.
- GBS sector transformation in CEE
- Leading change with responsibility
12:30 – 13:15 Lunch Networking Lunch Seated lunch with roundtable topics from partner organisations.
13:30 – 15:15 Workshop Parallel sessions – pick your track Hands-on workshops running side by side — AI & Automation or Customer Experience.
15:30 – 17:00 Fireside chat Closing Day 1: What Leaders Would Do Differently Honest conversation on the calls that worked and the ones leaders would revisit.
09:00 – 09:30 Keynote Day 2 Welcome & Recap Quick recap of Day 1 themes before the second day's sessions begin.
Presentation by PwC Advisory:
Tickets
Bring your team to EBSA Summit
Tickets are issued to your booking partner. EBSA does not take card details on this site — you will complete registration and payment on the secure booking page.
- Save over 20% when booking two or more
- Full access to keynotes, panels and workshops
- All speakers across two full days
- Session recordings after the event
- Networking app access from registration
Awards Ceremony only (4 March 2027)
Both Summit Days (3 March and 4 March)
CEE GBS Summit – Day 2 Only (4 March)
Full Day 4 March (Summit and evening Awards)
Full Event (Both Summit days and Awards), 3-4 March 2027
Nominations Showcase Day only (3 March)
Venue
The Westin Warsaw
Aleja Jana Pawła II 21, 00-854 Warszawa, Poland
The Westin Warsaw is a landmark 5-star hotel in the heart of Warsaw’s booming business district. In addition to its large plenary space with high ceilings, we have secured several "break-out" room spaces for adjacent deep-dive, subject-specific sessions. And the signature Grand Ballroom for the evening gala.
Event Highlights
Celebrating Connections, Innovation, and Industry Excellence
Questions
Is the awards gala included in a Delegate pass?
Delegate covers both days of sessions and lunches. The Thursday leadership dinner and Friday gala are in the Premium pass, or buy Awards night only.
Can I submit an award and attend only the gala?
Yes — award nominations are open to anyone, and you can book an Awards Gala Pass without attending the full Summit.
Which pass should my organisation use?
If your team wants full access to both days plus the Gala, the Full Event Pass is the best value. Single-day teams should pick the Day 1 or Day 2 Pass that matches their focus.
Is there a member rate?
EBSA member organisations receive a discount automatically at checkout when booking with a member email address.