European Business Services: GBS, SSC, ITO, BPO, Nearshoring.
Connecting Europe's Business Services Community
On-the-ground news, market intelligence, and events covering the GBS and business services sector in CEE and the Baltics.
News
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Expansion
Wärtsilä officially opens its Global Business Services Hub in Gdańsk.
Read moreWhile announced way back in April, the new center will support the Group’s global operations in the areas of finance and data management. By the end of 2026, the Wärtsilä Global Business Services Hub team in Gdańsk is expected to comprise approximately 100 specialists. The official inauguration of the Wärtsilä Global Business Services Hub—a new…
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Rankings
Newest Global Cities Index report: Warsaw jumps 109 places; CEE strong gains
Read moreOxford Economics released its 2026 Global Cities Index today, 16 September, and the CEE results are unusually positive: Warsaw rose 109 places, while Bratislava and Sofia also made large gains; Prague ranks 51st and is the highest-ranked CEE city. Oxford Economics expects Prague, Warsaw and Tallinn to be among Europe’s stronger economic-growth cities in coming…
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Exclusive analysis
AI business-solutions drive Swiss Sonova to add talent in Warsaw
Read moreSonova is a Swiss-listed global hearing-care company, headquartered near Zurich, that develops and sells hearing aids, cochlear implants and related audio/hearing solutions under brands including Phonak, Unitron and Advanced Bionics.
Events
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3
Mar 2027
Warsaw
CEE Business Services Summit & Awards 2027
Two days of keynotes, workshops and candid conversation for Europe’s GBS leaders — closing with the 15th annual CEE Business Services Awards Gala.
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14
Oct 2026
Bratislava
AmCham Slovakia GBS Summit (and BSC Forum)
AmCham´s Business Service Center Forum (BSCF) flagship event
GBS Director Interviews
Other news
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InPost centralises European finance process standardisation in Poland
Read moreInPost is adding a Finance Process Expert for General Ledger/Fixed Assets responsible for standardising processes and ensuring compliance with the group’s SAP Global Template, including end-to-end process ownership. This is significant because InPost is evolving from a Polish logistics company into a multi-country European group, perhaps with an emerging internal GBS/process-CoE model.
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Hyva puts EMEA finance transformation mandate in Kraków
Read moreHydraulics multinational Hyva has placed a new Head of Finance – EMEA position in Kraków with an explicit mandate to create a more standardised, scalable regional Finance organisation and reshape how Finance operates across EMEA.
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Michelin centralises Turkish accounting leadership in its 1,000+ person Bucharest SSC
Read moreMichelin’s Bucharest Shared Services Centre has placed a Chief Accountant Turkey in Romania, with responsibility for Turkish statutory and Group financial statements and oversight of accounting activity for Turkey. Michelin says its Bucharest Corporate & Business Services operation now has more than 1,000 employees spanning Purchasing, Finance, Logistics, Sales Administration, Personnel and Service Management.
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Arla GSS builds cloud-platform and data engineering capability in Gdańsk
Read moreArla Global Shared Services has added an Azure Platform capability supporting its global PLM ecosystem, alongside further development of its Data Foundation Platform. The work covers Azure infrastructure, Databricks, integration, DevOps and infrastructure-as-code. This follows Arla’s recent GenAI/data and global HR-technology moves in Gdańsk.
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TotalEnergies Bucharest expands global finance reach across 50+ countries
Read moreFresh company information accompanying TotalEnergies Global Services Bucharest’s latest reporting activity shows its expansion plans. The Romanian SSC handles P2P, O2C, R2R, Financial Statements and Cash Management for TotalEnergies affiliates in more than 50 countries, across Exploration & Production, Refining & Chemicals, Marketing & Services and Renewables. It also delivers integrated global IT services. TotalEnergies…
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DKV Mobility’s Romanian SSC passes 400 employees as global mandate expands
Read moreIn a fresh interview, DKV Mobility Romania MD Cătălin Constantinescu disclosed that the Romanian operation now has more than 400 employees. Its shared-services centre, launched around 2021, handles operational, IT and finance functions and serves DKV Mobility globally—not merely Romania or Eastern Europe. Full Article Link (in Romanian)
Gallery
In Focus
Awards
Country briefing • 2026
Summary: CEE Business Services Summit & Awards 2026
Set for 3-4 March 2027, at The Westin Warsaw, the Summit & Awards brings together CEE and Baltics Business Services top management.