European Business Services: GBS, SSC, ITO, BPO, Nearshoring.
Connecting Europe's Business Services Community

On-the-ground news, market intelligence, and events covering the GBS and business services sector in CEE and the Baltics.

News
-
Awards
Nominations Now Open for CEE GBS Awards – in 18 Categories
Read moreNominations are now open in 18 categories for the 15th annual CEE Business Services Summit & Awards, set for 3–4 March 2027 in Warsaw at the five-star Westin Hotel. GBS Directors can see the Categories and Submit Nominations here. (Deadline to Submit: 19 November) This year, we have added several new categories that extend beyond…

-
Rankings
Newest Global Cities Index report: Warsaw jumps 109 places; CEE strong gains
Read moreOxford Economics released its 2026 Global Cities Index today, 16 September, and the CEE results are unusually positive: Warsaw rose 109 places, while Bratislava and Sofia also made large gains; Prague ranks 51st and is the highest-ranked CEE city. Oxford Economics expects Prague, Warsaw and Tallinn to be among Europe’s stronger economic-growth cities in coming…
-
Exclusive analysis
AI business-solutions drive Swiss Sonova to add talent in Warsaw
Read moreSonova is a Swiss-listed global hearing-care company, headquartered near Zurich, that develops and sells hearing aids, cochlear implants and related audio/hearing solutions under brands including Phonak, Unitron and Advanced Bionics.
Events
-

3
Mar 2027
Warsaw
CEE Business Services Summit & Awards 2027
Two days of keynotes, workshops and candid conversation for Europe’s GBS leaders — closing with the 15th annual CEE Business Services Awards Gala.
-

14
Oct 2026
Bratislava
AmCham Slovakia GBS Summit (and BSC Forum)
AmCham´s Business Service Center Forum (BSCF) flagship event
-

29
Oct 2026
Riga
Site Selectors Guild: European Conference
Site Selectors Guild (European Conference), 29 October, Riga, Latvia
GBS Director Interviews
Other news
-
Dentsply Sirona is adding US-facing finance work to its Bratislava SSC.
Read moreThe company is recruiting into an Accounts Receivable Collections team that explicitly operates on US hours, alongside an Accounts Payable Supervisor. Dentsply describes Bratislava as its young shared-services centre. Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and…
-
Nova Post setting up international accounting SSC as it scales across Europe.
Read moreThe Ukrainian-born logistics group is recruiting a Head of the International Shared Services Center (Accounting). The mandate includes establishing and scaling a unified accounting centre for its international group, IFRS standardisation, master data, fast close, automation and management of local outsourcing providers. More details here.
-
Arla GSS builds cloud-platform and data engineering capability in Gdańsk
Read moreArla Global Shared Services has added an Azure Platform capability supporting its global PLM ecosystem, alongside further development of its Data Foundation Platform. The work covers Azure infrastructure, Databricks, integration, DevOps and infrastructure-as-code. This follows Arla’s recent GenAI/data and global HR-technology moves in Gdańsk.
-
Gedeon Richter is creating a new global GBS controlling role in Budapest
Read moreThe Hungarian pharmaceutical group created a Global Corporate Services Controlling Manager position with end-to-end responsibility for planning, budgeting, reporting and analysis of Richter’s GBS cost base. Richter puts that GBS cost base at approximately HUF100 billion (2024 figure). This provides unusually good visibility into the scale of the organisation. More details here.
-
InPost centralises European finance process standardisation in Poland
Read moreInPost is adding a Finance Process Expert for General Ledger/Fixed Assets responsible for standardising processes and ensuring compliance with the group’s SAP Global Template, including end-to-end process ownership. This is significant because InPost is evolving from a Polish logistics company into a multi-country European group, perhaps with an emerging internal GBS/process-CoE model.
-
Hyva puts EMEA finance transformation mandate in Kraków
Read moreHydraulics multinational Hyva has placed a new Head of Finance – EMEA position in Kraków with an explicit mandate to create a more standardised, scalable regional Finance organisation and reshape how Finance operates across EMEA.
Gallery

In Focus
Awards
Country briefing • 2026
Summary: CEE Business Services Summit & Awards 2026
Set for 3-4 March 2027, at The Westin Warsaw, the Summit & Awards brings together CEE and Baltics Business Services top management.




