European Business Services: GBS, SSC, ITO, BPO, Nearshoring.
Connecting Europe's Business Services Community
On-the-ground news, market intelligence, and events covering the GBS and business services sector in CEE and the Baltics. Our annual flagship event CEE Business Services Summit & Awards is set for 3-4 March 2027 in Warsaw.
News
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Awards
Nominations Now Open for CEE GBS Awards – in 18 Categories
Read moreNominations are now open in 18 categories for the 15th annual CEE Business Services Summit & Awards, set for 3–4 March 2027 in Warsaw at the five-star Westin Hotel. GBS Directors can see the Categories and Submit Nominations here. (Deadline to Submit: 19 November) This year, we have added several new categories that extend beyond…
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Rankings
Newest Global Cities Index report: Warsaw jumps 109 places; CEE strong gains
Read moreOxford Economics released its 2026 Global Cities Index today, 16 September, and the CEE results are unusually positive: Warsaw rose 109 places, while Bratislava and Sofia also made large gains; Prague ranks 51st and is the highest-ranked CEE city. Oxford Economics expects Prague, Warsaw and Tallinn to be among Europe’s stronger economic-growth cities in coming…
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Exclusive analysis
AI business-solutions drive Swiss Sonova to add talent in Warsaw
Read moreSonova is a Swiss-listed global hearing-care company, headquartered near Zurich, that develops and sells hearing aids, cochlear implants and related audio/hearing solutions under brands including Phonak, Unitron and Advanced Bionics.
Events
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3
Mar 2027
Warsaw
CEE Business Services Summit & Awards 2027
Two days of keynotes, workshops and candid conversation for Europe’s GBS leaders — closing with the 15th annual CEE Business Services Awards Gala.
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29
Oct 2026
Riga
Site Selectors Guild: European Conference
Site Selectors Guild (European Conference), 29 October, Riga, Latvia
GBS Director Interviews
Other news
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DSV GBS driving EBIT success at Group-level
Read moreIn DSV A/S’s 2026 Q3 financial reports and investor calls, Group CEO Jens H. Lund and executive leadership detailed strong earnings momentum, with EBIT before special items climbing past DKK 23.5–25.5 billion. A major driver behind this margin expansion is the execution of their large-scale integration playbook (including the ongoing operational absorption of DB Schenker),…
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ING Group keeps investing in Katowice Hubs
Read moreIn a recent earnings call, executive leadership at ING Group (CEO Steven van Rijswijk & CFO Ida Lerner) highlighted that despite wider group restructuring that reduced total headcount by over 1% year-over-year, technology investments into ING Hubs Poland (Katowice/Warsaw) and ING Hubs Romania (Bucharest) expanded. Efficiency & Operating Cost Containment: Total group operational cost growth…
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Manpower recruits for new GBS in Katowice
Read moreThough not disclosed publicly, Manpower is searching for a GBS Europe leader, to be based in Katowice. The executive is expected to lead a large geographically dispersed GBS organisation across Europe, covering transformation, digital innovation, standardisation, automation and AI-enabled service delivery. This is likely as established multinational GBS organisation undergoing a European operating-model transformation, with…
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Lufthansa CFO outlines key role of Katowice GBS
Read moreDuring Lufthansa’s 2026 earnings calls and financial presentations, CEO Carsten Spohr and CFO Remco Steenbergen outlined a major corporate turnaround program aiming for €1.5 billion in gross earnings contributions. With core airline margins under pressure from rising fuel costs and supply chain constraints, expanding the scope and automation maturity of Lufthansa Global Business Services (LGBS)—headquartered…
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Large US tech company anchors serviced-office operation in Budapest.
Read moreBuried deep inside this post from a co-working facility are tell-tale signs of a new investor coming to Budapest. A large US technology company anchors a newly opened 2,000 sqm serviced-office operation in Budapest. DBH Flex disclosed on 16 October that its new Budapest Residence location comprises 2,000 sqm and 170 workstations, with a large…
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UNICEF expands Budapest GSSC into recruitment, consultant and travel services
Read moreUNICEF‘s Budapest Global Shared Services Centre is developing and maturing three newer services: Recruitment Administration Services, Individual Consultant Services and International Travel. UNICEF describes the programme as service maturation involving standardisation, automation and improved client experience. Separately, a new Travel Services Transformation and Service Improvement mandate is focused specifically on redesigning and improving travel services…
Gallery
In Focus
Awards
Country briefing • 2026
Summary: CEE Business Services Summit & Awards 2026
Set for 3-4 March 2027, at The Westin Warsaw, the Summit & Awards brings together CEE and Baltics Business Services top management.