Newsletter

CEE Business Services Summit & Awards 2027

Event programme

Explore the Agenda

Review the programme, switch between event days, and filter sessions by stage or track.

Agenda

03 March 2027

Theme: Transform & Scale

Event Tracks:
08:00 – 09:00Main Stage Registration Registration, Coffees, and Conversations Check in, grab a coffee and join a conversation.
09:15 – 09:55Main Stage Keynote Keynote Opening Presentation tba

Driving Transformations in CEE’s GBS Services sector.

  • Enterprise-wide Transformations mean opportunities for European GBS centres
  • Embracing AI-led initiatives.

10:00 – 10:30Main Stage tba
10:30 – 11:00Main Stage Coffees and Conversations
11:00 – 12:30Main Stage O2C Masterclass (Parallel Session) An O2C Masterclass, exclusively for O2C execs inside European enterprises. Moderated and led by Mark Harrison, CalistoGrand.
11:00 – 12:30Main Stage Nominations Showcase Presentations (6) A deeper-look at top companies’ operations. (8 minute Presentations plus 2 min Q&A)
12:30 – 13:30Main Stage Lunch Luncheon Buffet-style luncheon. Meetings & Conversations.
13:30 – 14:30Main Stage Parallel Sessions: Nominations Showcase Presentations (6) A deeper-look at top companies’ operations. (8 minute Presentations plus 2 min Q&A)
13:30 – 16:00Main Stage Workshop Parallel sessions: European Business Services Locations Masterclass What Will It Take to Secure the Next GBS Investment? An interactive Masterclass for investment promotion professionals: Cities, Regions, Countries. For IPAs focusing on GBS, shared services and technology operations, this Masterclass brings IPA officers together with site-selection practitioners to discuss the latest trends and understand their implications for participants’ locations.

Geopolitics, evolving GBS models, talent scarcity and AI are transforming GBS location decisions.

  • What are key drivers of GBS location strategy today and tomorrow?

  • What does that mean for your location’s ability to attract, retain and grow GBS investment?

  • How is AI influencing corporate site selection, consultant’s work and IPA propositions?

  • Are yesterday’s value propositions and promotional materials still relevant in an AI-enabled playing field?

  • What makes up a compelling business case, how to reach the corporate shortlist—and ultimately stand up to scrutiny?

14:30 – 15:30Main Stage “Inside the Transformation Journey: Hard-Earned Lessons from 2 GBSs”
15:30 – 16:00Main Stage Showcasing 4 brand-new AI Solutions for Enterprises Disruptive ideas and solutions driven by new companies challenging incumbents. 4 Founders of young companies (7 min each)
16:00 – 16:30Main Stage Keynote Closing Keynote Panel: When AI Meets Human Reality
18:30 – 20:30Main Stage Opening Night Reception Welcome to Warsaw!…Wines, beers, and non-alcoholic beverages, and light-appetizers.
08:00 – 09:00Main Stage Registration, Coffees, and Conversations Grab a coffee and join a conversation.
09:00 – 09:15Main Stage Keynote Welcome back: Day 2 Quick recap of Day 1 themes before the second day's sessions begin.
09:15 – 10:00Main Stage Keynote Keynote Opening tba
10:00 – 10:30Main Stage New Entrants: How Talent trumps costs. Introducing 3 New Entrants in CEE/Baltics.
10:30 – 11:00Main Stage Coffees and Conversations
11:00 – 11:30Main Stage Keynote tba
11:30 – 12:00Main Stage Keynote tba
12:00 – 12:30Main Stage Keynote tba
12:30 – 13:30Main Stage VIP Luncheon and Conversations
13:30 – 14:15Main Stage tba
15:30 – 16:00Main Stage Keynote Closing
18:30 – 23:30Main Stage Awards Gala 15th annual CEE Business Services Awards Gala! Recognizing top-performing organizations across the GBS ecosystem in CEE, Baltics and SEE.

18:30 Opening welcome drinks.

19:45 Sit-down 5-star Dinner at Tables-of-10.

20: 30 Awards Ceremony begins. (18 Awards Categories)

21:15-23:30 Celebrations, networking, and VIP Wine-Tasting.