15th annual · Warsaw
CEE Business Services Summit & Awards 2027
Two days of keynotes, workshops and candid conversation for Europe's GBS leaders — closing with the 15th annual CEE Business Services Awards Gala.
Overview
Editor’s note · Europe
Two-days Summit.
15th annual Awards Gala.
Insights from CEE's GBS community
CEE Business Services Summit & Awards brings together GBS leaders, CFOs, transformation heads and policymakers from across Europe for two days of keynotes, workshops and candid conversations, closing with a black-tie evening Awards honoring the best in the business.
Whether you're scaling a first centre or running a mature multi-country operation, the agenda is built around the decisions GBS leaders are actually facing this year: AI adoption, talent, ESG reporting and where to locate next.
48+
Speakers
19+
Sessions
250+
Attendees
17
Awards
Jury
Agenda
03 March 2027
08:00 – 09:00Main Stage Registration Registration, Coffees, and Conversations Check in, grab a coffee and join a conversation.
09:15 – 09:55Main Stage Keynote Keynote Opening Presentation tba
Driving Transformations in CEE’s GBS Services sector.
- Enterprise-wide Transformations mean opportunities for European GBS centres
- Embracing AI-led initiatives.
10:00 – 10:30Main Stage tba
10:30 – 11:00Main Stage Coffees and Conversations
11:00 – 12:30Main Stage O2C Masterclass (Parallel Session) An O2C Masterclass, exclusively for O2C execs inside European enterprises. Moderated and led by Mark Harrison, CalistoGrand.
11:00 – 12:30Main Stage Nominations Showcase Presentations (6) A deeper-look at top companies’ operations. (8 minute Presentations plus 2 min Q&A)
12:30 – 13:30Main Stage Lunch Luncheon Buffet-style luncheon. Meetings & Conversations.
13:30 – 14:30Main Stage Parallel Sessions: Nominations Showcase Presentations (6) A deeper-look at top companies’ operations. (8 minute Presentations plus 2 min Q&A)
13:30 – 16:00Main Stage Workshop Parallel sessions: European Business Services Locations Masterclass What Will It Take to Secure the Next GBS Investment? An interactive Masterclass for investment promotion professionals: Cities, Regions, Countries. For IPAs focusing on GBS, shared services and technology operations, this Masterclass brings IPA officers together with site-selection practitioners to discuss the latest trends and understand their implications for participants’ locations.
Geopolitics, evolving GBS models, talent scarcity and AI are transforming GBS location decisions.
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What are key drivers of GBS location strategy today and tomorrow?
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What does that mean for your location’s ability to attract, retain and grow GBS investment?
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How is AI influencing corporate site selection, consultant’s work and IPA propositions?
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Are yesterday’s value propositions and promotional materials still relevant in an AI-enabled playing field?
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What makes up a compelling business case, how to reach the corporate shortlist—and ultimately stand up to scrutiny?
14:30 – 15:30Main Stage “Inside the Transformation Journey: Hard-Earned Lessons from 2 GBSs”
15:30 – 16:00Main Stage Showcasing 4 brand-new AI Solutions for Enterprises Disruptive ideas and solutions driven by new companies challenging incumbents. 4 Founders of young companies (7 min each)
16:00 – 16:30Main Stage Keynote Closing Keynote Panel: When AI Meets Human Reality
18:30 – 20:30Main Stage Opening Night Reception Welcome to Warsaw!…Wines, beers, and non-alcoholic beverages, and light-appetizers.
08:00 – 09:00Main Stage Registration, Coffees, and Conversations Grab a coffee and join a conversation.
09:00 – 09:15Main Stage Keynote Welcome back: Day 2 Quick recap of Day 1 themes before the second day's sessions begin.
09:15 – 10:00Main Stage Keynote Keynote Opening tba
10:00 – 10:30Main Stage New Entrants: How Talent trumps costs. Introducing 3 New Entrants in CEE/Baltics.
10:30 – 11:00Main Stage Coffees and Conversations
11:00 – 11:30Main Stage Keynote tba
11:30 – 12:00Main Stage Keynote tba
12:00 – 12:30Main Stage Keynote tba
12:30 – 13:30Main Stage VIP Luncheon and Conversations
13:30 – 14:15Main Stage tba
15:30 – 16:00Main Stage Keynote Closing
18:30 – 23:30Main Stage Awards Gala 15th annual CEE Business Services Awards Gala! Recognizing top-performing organizations across the GBS ecosystem in CEE, Baltics and SEE.
18:30 Opening welcome drinks.
19:45 Sit-down 5-star Dinner at Tables-of-10.
20: 30 Awards Ceremony begins. (18 Awards Categories)
21:15-23:30 Celebrations, networking, and VIP Wine-Tasting.
Tickets
Join CEE Business Services Summit & Awards!
Invoices will be issued after payment.
- Modular options for Ticket Reservations.
- Join the intensive Summit sessions.
- Dozens of case-studies on Transformation, Automation, AI-implementations.
- Build closer relationships with top GBS leaders from CEE/Baltics.
Awards Ceremony only (4 March 2027)
Both Summit Days (3 March and 4 March)
CEE GBS Summit – Day 2 Only (4 March)
Full Day 4 March (Summit and evening Awards)
Full Event (Both Summit days and Awards), 3-4 March 2027
Nominations Showcase Day only (3 March)
Venue
The Westin Warsaw
Aleja Jana Pawła II 21, 00-854 Warszawa, Poland
The Westin Warsaw is a landmark 5-star hotel in the heart of Warsaw’s booming business district. In addition to its large plenary space with high ceilings, we have secured several "break-out" room spaces for adjacent deep-dive, subject-specific sessions. And the signature Grand Ballroom for the evening gala.
Awards 2027
CEE Business Services Summit & Awards 2027
Applications are reviewed by an independent jury of industry leaders. Each category has its own short nomination form — start with whichever fits you best below.
Nominations open until: 19 November.
2027 Award Categories
GBS Excellence
People & Impact
Transformation, AI & Process
Ecosystem & Partnerships
Event Highlights
Celebrating Connections, Innovation, and Industry Excellence
Questions
Is the awards gala included in a Delegate pass?
Delegate covers both days of sessions and lunches. The Thursday leadership dinner and Friday gala are in the Premium pass, or buy Awards night only.
Can I submit an award and attend only the gala?
Yes — award nominations are open to anyone, and you can book an Awards Gala Pass without attending the full Summit.
Which pass should my organisation use?
If your team wants full access to both days plus the Gala, the Full Event Pass is the best value. Single-day teams should pick the Day 1 or Day 2 Pass that matches their focus.
Is there a member rate?
EBSA member organisations receive a discount automatically at checkout when booking with a member email address.